Returns & Refunds

Each piece from The Leafy Loft is carefully prepared and inspected before shipping.

Due to the nature of our jewelry and jewelry-making materials, we generally do not accept returns or exchanges for change of mind. However, if your order arrives damaged, defective, or incorrect, please contact us so we can make it right.

Damaged, Defective or Incorrect Items

Please contact us at leafyloft2025@gmail.com within 7 days of delivery if there is an issue with your order.

Please include:

• Your order number
• A brief description of the issue
• Clear photos of the item and, if applicable, the packaging

Examples of eligible issues may include:

• Broken or missing components
• A clasp or other functional component that does not work properly
• An item that is different from what you ordered
• Jewelry that arrives damaged
• Metal components that arrive visibly tarnished or corroded

If a return is required and approved, we will provide instructions for returning the item. Please do not send items back without contacting us first.

Natural Pearl Variations

Pearls are natural materials, and no two are exactly alike.

Slight variations in shape, size, color, luster, surface texture, and natural markings are part of the unique character of genuine pearls and are not considered defects.

Product photographs are intended to represent each item as accurately as possible; however, individual pearls may vary slightly from those shown.

DIY Jewelry Materials

Pearl strands, jewelry-making materials, and tools should be inspected before use.

Materials that have been cut, altered, assembled, used, or otherwise modified cannot be returned or exchanged unless they were defective when received.

Normal Wear & Care

Damage resulting from improper use, accidental damage, improper storage, exposure to chemicals, or normal wear and tear is not considered a product defect.

Please refer to our Pearl Care Guide for recommendations on caring for your jewelry.

Refunds

If a refund is approved, it will be issued to your original payment method after the returned item has been received and inspected.

Please allow up to 10 business days for the refund to be processed. Your bank or credit card provider may require additional time for the refund to appear on your account.

If more than 15 business days have passed since your refund was approved, please contact us.